Quality Assurance Manager

Job Summary

We are seeking an experienced Quality Assurance Manager to oversee and maintain the highest standards of care in our disability home care services. In this role, you will be responsible for developing and implementing quality assurance programs, policies, and procedures to ensure compliance with regulatory requirements and promote continuous improvement in service delivery.

Responsibilities

• 1.Develop, implement, and monitor quality assurance programs to assess the effectiveness of disability home care services.
• 2.Conduct regular audits and inspections of client records, care plans, and service delivery processes to identify areas for improvement.
• 3.Collaborate with interdisciplinary teams to develop and implement corrective action plans to address deficiencies and ensure compliance with regulatory standards.
• 4.Provide training and education to staff on quality assurance protocols, best practices, and regulatory requirements.
• 5.Analyze data and trends related to client outcomes, satisfaction levels, and service utilization to identify opportunities for enhancing care delivery.
• 6.Facilitate client satisfaction surveys and feedback mechanisms to gather input on service quality and address concerns proactively.
• 7.Serve as a liaison with regulatory agencies, accreditation bodies, and other stakeholders to ensure compliance with standards and regulations.
• 8.Prepare and present reports on quality assurance activities, findings, and outcomes to senior management and stakeholders.

Requirements

• 1.Bachelor’s degree in Healthcare Administration, Nursing, Social Work, or related field; Master’s degree preferred.
• 2.Minimum of 5 years of experience in quality assurance or healthcare management, preferably in disability home care or a similar setting.
• 3.Strong knowledge of regulatory requirements, accreditation standards, and quality improvement methodologies.
• 4.Excellent analytical and problem-solving skills, with the ability to interpret data and identify trends.
• 5.Effective communication and interpersonal skills, with the ability to collaborate with diverse teams and stakeholders.
• 6.Detail-oriented and organized, with the ability to prioritize and manage multiple tasks simultaneously.
• 7.Proficiency in Microsoft Office Suite and data analysis software.

Skills

• 1.Quality assurance and compliance management
• 2.Performance improvement methodologies (e.g., Lean, Six Sigma)
• 3.Data analysis and reporting
• 4.Training and education development
• 5.Regulatory knowledge and interpretation
• 6.Communication and stakeholder engagement
• 7.Problem-solving and decision-making